We are looking for a dynamic and detail-oriented Business Analyst to join its awesome customer service team. The Business Analyst will handle all communication and order creation with regards to order setups with our largest retail customers.
Communicate with retailers and sales team to create orders including item setups, scripts and assortments with item numbers, sizes, colors, etc.
Create assortment pack with customer requirements
Analyze retail results through Retail Link
Track receiving dates on all styles to ensure delivery dates to retailers are met
Work closely with licensors to complete sell-in templates, UPC updates and provide sales results
3+ years experience in a similar role
Extensive knowledge of Retail Link USA & Canada
Excellent communication and computer skills (Word, Excel, Outlook)
Organized and detail oriented and high level of accuracy
The Sales Support offers support to the Sales Executives and is involved in all aspects of the sales process. He/she is responsible for a variety of clerical and administrative tasks related to sales activities and contributes to the improvement of the sales team’s effectiveness by maximizing their performance.
Participate in the preparation of meetings and presentations to clients by gathering the necessary data and material, merchandising and preparing the showrooms
Act as the point of contact for colleagues and customers and communicates all relevant information to the sales team
Prepare order detail sheets and schedule meetings with necessary teams to review the orders
Ensure after sales support to customers
Inform customers of any delays, adjustments or issues in a timely manner and play an active part in the problem-solving process
Maintain up-to-date and accurate information in the tracking system to ensure that all parties concerned receive information on time
Follow up on the ETA of purchase orders and ensure orders arrive on time
Responsible for data management, analysis and for presenting data results to the sales team on a weekly basis
Understand the seasonal flow and schedules tasks accordingly
Identify weaknesses in the processes and recommend improvements
Prepare and submit costing sheets to production team
Create stock send-outs to stimulate stock sales and in season buys
Assist in managing our stock in season (pulling inventory from the system, sending inventory reports to customers, adjusting the stock templates based on customer needs)
Manage the showroom by ensuring it is clean at all times and that new collection samples are ready to show
1-2 years of experience in similar position
An analytical individual with strong attention to detail
Skilled at compiling data and analyzing sales reporting for decision making purposes
Team player and positive attitude - ready to roll up sleeves when needed
Motivated; excellent work ethic with the ability to prioritize and manage workload; ability to adapt to change
Ability to work well under pressure under limited supervision
Excellent communication skills in both English and French
The Kersheh Group is currently looking for a dynamic and detail-oriented Customer Service Representative. This role will be responsible for EDI implementations, creation and maintenance of customer files and for ensuring that all electronic communications with customers are operating at maximum efficiency and accuracy.
Timely processing of all EDI related documents from creation of commitment order to the receipt of the EDI/manual orders and issuing of UPC’s.
Control and monitor all changes, ensuring compliance with customer requirements regarding products, PO’s, terms and discounts and all other order related matter.
Supporting production, shipping and sales and handling third party inquiries accurately and in a timely manner.
Complete and submit all the customer item setups to the appropriate salesperson and/or retailer.
Send Ecommerce paperwork and high-resolution images to the retailer as per customer requirements.
Process Ecommerce orders and managing customer inquiries related to online purchases.
Provide production team with order detail sheet, UPC codes and price ticket info to place orders with manufacturers.
Replacement for receptionist role during lunch and absences.
3 to 5 years experience in a similar role
Bilingual – English and French written and spoken
Excellent communication and computer skills (Word, excel)
Organized and detail oriented
Must work well under pressure
Strong team player
Knowledge of Visual 2000 system, an asset