Open Positions


IT/IS Manager

The Kersheh Group is currently looking for an IT/IS Manager to oversee infrastructure operations including servers, storage, networks, cloud platforms, applications, and build systems. The incumbent will also collaborate with various departments to design and implement new technologies as needed.

Main Responsibilities:

  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies

  • Troubleshoots complex network and system issues and coordinates with various departments when necessary

  • Verifies application results by conducting system audits of technologies implemented

  • Preserves assets by implementing disaster recovery, back-up procedures, information security and control structures

  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements

  • Administers the Active Directory domain including user accounts/rights/permissions, group policies, etc.

  • Creates and maintains network and system documentation

  • Provides management oversight for the Company’s IS&IT infrastructure (hardware, software, telephone, mobile devices, networking equipment- SAN, switches, routers, virtual environment and data retention); including strategic direction, selection, standardization, negotiation and management of the vendor relationships

  • Manages all necessary systems and technology documentation including maintaining appropriate licenses

  • Maintains quality service by establishing and enforcing organization standards Oversees a team of 2 direct reports

  • Performs hardware maintenance

  • Leads all IS and IT development initiatives and system integrations throughout the company

Qualifications:

  • Bachelor’s degree in Computer Science, Management Information Systems, or a related field

  • Minimum of ten years demonstrated industry experience managing IS and IT systems

  • Excellent knowledge of technical management, information analysis and of computer hardware and software systems

  • Must have advanced ERP system experience (Visual2000 an asset)

  • Must have experience with PLM system

  • Expert knowledge of Data Center Management and Data Governance

  • Familiar with multiple coding languages

  • Hands-on experience with computer networks, network administration and network installation

  • Previous leadership experience


E-commerce Coordinator

We are currently recruiting for an E-commerce Coordinator to manage the daily activities of the company’s branded websites and marketplaces, in North America and internationally. This role will be responsible for contributing to e-commerce sales growth and customer experience across multiple online channels. through the implementation and optimization of various digital marketing tools. This person will work within the e-commerce team and collaborate with all departments in the organization to execute strategies that drive online awareness and traffic, while increasing engagement and conversion.

Please note that we are open to crafting the role to the ideal candidate’s specific areas of experience and interest, as this position is part of a growing team with several new hires expected in 2018/2019.

Main Responsibilities

  • Create product descriptions and ensure that they reflect brand strategy and are compelling to customers

  • Assist with photo shoots and upload product images onto product pages once edited

  • Upload, modify and edit products via Enterprise Resource Process (ERP), Product Information Management (PIM) and web Content Management System (CMS)

  • Collaborate with internal content teams to ensure that all brand strategies are carried out through all e commerce platforms

  • Oversee 3rd party web development agency to ensure any development work is completed on time

  • Prepare summary of inventory levels on a weekly basis and coordinate fulfillment shipments

  • Maintain outstanding client relationship through effective communications, reporting and problem solving through all e commerce channels

  • Manage and analyze customer interactions data

  • Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications

  • Professionally address customer issues and ensure effective and long-term problem resolution in a high volume and high paced environment resulting in customer satisfaction

  • Maintain and enhance customer satisfaction, growth and expansion of services

  • Provide excellent customer service to reach a 100% customer satisfaction experience across all platforms

  • Maintain daily, weekly, and monthly KPI reports

QualificationS

  • 5+ years experience in e-commerce or in a similar role

  • Undergraduate degree or a diploma in marketing/e-commerce or equivalent work experience

  • Strong interest in e-commerce and eagerness to continue learning

  • Experience with Shopify and/or Magento web platforms is an asset. Knowledge of Google Analytics, MailChimp and/or other e-commerce related tools an asset

  • Exceptional content and copy-writing skills

  • Experience with Amazon Seller Central and/or Vendor Central

  • Experience with direct-to-consumer channels

  • Excellent communication skills (written and spoken) in both English and French is ideal

  • Highly computer literate with strong skills in Microsoft Excel and/or other analytical tools

  • Experience in the apparel industry an asset


Marketing / Social Media Coordinator

Are you a creative individual passionate about brand and content marketing? Are you a social media super-user that’s always keen about the latest technologies? We are looking for a highly organized Marketing Coordinator with a hands-on attitude. Your task will be to coordinate and execute our digital marketing strategy to drive brand awareness and sales.

We are open to crafting the role to the ideal candidate’s specific areas of experience and interest, as this position is part of a growing team with several new hires expected in 2018.

Main responsibilities

  • Coordinate all marketing activity based on our marketing calendar and strategic plan for our Brands

  • Support sales team with asset requirements for our retailer network

  • Coordinate and assist in seasonal campaign and e-commerce photo shoots

  • Coordinate samples and order fulfillment for PR requests

  • Curate content and manage social media channels

  • Serve as community engagement lead across social media channels with the goals of brand awareness, and audience growth

  • Create and deploy e-mail newsletters

  • Manage consumer and influencer e-mail lists

  • Track invoices and update the budget

Qualifications

  • Must be fluent in English, written and spoken, intermediate French is an asset

  • 1-5 years of experience in marketing and social media

  • Basic knowledge of digital marketing (Google AdWords & SEM etc.)

  • Experience in fashion is an asset

  • Knowledge of Photoshop and Illustrator is an asset

  • Strong attention to detail

  • A committed and dynamic team player that is able to coordinate and deliver projects within really tight deadlines

  • Flexible and autonomous


In order to apply, please send an email to hr@thekershehgroup.com with your cover letter and resume. We thank you for your interest in working for The Kersheh Group. Please note that only applicants being considered for the position will be contacted.

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